Managed Services
Managed Cloud
We run your cloud environment day to day, from patching to scaling.
Managed Services
Monitoring
24/7 monitoring of servers, applications, networks and websites by our NOC in Sofia — engineers who check every alert and act before users notice.
Benefits
Why customers choose it
Problems caught early
Thresholds and trends warn us about full disks, failing hardware and slow services before they become outages.
People, not just alerts
Every alert is reviewed by an engineer, who follows your runbook and escalates to the right person.
Clear dashboards
Live dashboards and monthly availability reports in the Client Portal, ready to share with management.
What's included
Everything in the service
Included as standard — no add-ons needed to get started.
- Server monitoring: CPU, memory, disks and services
- Network devices and links via SNMP and flow data
- Website and API checks from several locations
- SSL certificate and domain expiry checks
- Alert handling and escalation by our NOC
- Monthly availability and incident report
Specifications
Technical details
| Parameter | Value |
|---|---|
| Coverage | 24/7/365, NOC in Sofia |
| Check interval | From 1 minute |
| Methods | Agent, SNMP, ICMP, HTTP(S), API |
| Alert channels | Phone, SMS, email, Microsoft Teams |
| Metric retention | 13 months |
| P1 response | 30 minutes |
| SLA | 99.95% monthly availability |
Process
How it works
- 01
Discover
We list what needs monitoring and agree what counts as an incident for your business.
- 02
Set up
Agents, checks, thresholds and escalation contacts are configured and tested.
- 03
Tune
In the first weeks we fine-tune thresholds to remove noise, so every alert means something.
- 04
Watch
Our NOC handles alerts 24/7 and sends you a monthly report.
Related
Related services
Managed Services
Managed Security
Firewalls, patching, vulnerability scans and threat response, run for you.
Managed Services
Managed On-Prem
Our engineers look after the servers you keep in your own building.
FAQ
Frequently asked questions
Can you monitor systems outside your data center?
Yes. We monitor servers and networks in your office or in other clouds through a secure agent or a VPN connection.
What happens when an alert fires?
An engineer checks it, follows the agreed runbook and contacts you if needed. With Managed Cloud we also fix the problem.
Will we be flooded with alerts?
No. We tune thresholds during onboarding and group related alerts, so you only hear about what matters.
Can our team see the same data?
Yes. Dashboards, alert history and reports are available to your team in the Client Portal.
Request a quote
Tell us what you need
Share a few details and an engineer will reply within one business day with questions or a proposal.
- No obligation and no sales pressure
- A named engineer, not a call center
- Proposal within a few business days