Managed Services
Monitoring
24/7 monitoring of servers, services and networks by our NOC.
Managed Services
Managed On-Prem
Your servers stay in your building and our engineers manage them remotely — with the same monitoring, patching and support we use in our own data center.
Benefits
Why customers choose it
Keep what must stay on-site
Ideal for systems that need to stay in your building, such as production lines, laboratories or branch offices.
Expert help, 24/7
Remote monitoring and support around the clock, with on-site visits in Sofia when hardware needs attention.
Ready for the cloud
When you are ready to move, the team that already knows your systems migrates them to our cloud.
What's included
Everything in the service
Included as standard — no add-ons needed to get started.
- Remote administration of servers and storage
- Hypervisor management: VMware, Hyper-V, Proxmox
- Operating system patching and firmware updates
- 24/7 monitoring and alert handling
- On-site visits by our engineers when needed
- Hardware lifecycle and warranty tracking
Specifications
Technical details
| Parameter | Value |
|---|---|
| Scope | Physical servers, hypervisors, storage and backup |
| Remote access | Secure VPN with multi-factor authentication |
| Monitoring | 24/7 through a local agent |
| On-site support | Sofia: next business day; elsewhere in Bulgaria by agreement |
| Patching | Monthly, in an agreed maintenance window |
| P1 response | 30 minutes, 24/7 |
Process
How it works
- 01
Survey
We visit your site and document hardware, software, network and current risks.
- 02
Connect
Secure remote access and monitoring agents are installed and tested.
- 03
Stabilize
We fix urgent issues first, then set up regular patching and backups.
- 04
Manage
We look after your systems day to day and plan hardware renewals with you.
Related
Related services
Managed Services
Backup
Automated, encrypted backups stored in Sofia, with tested restores.
Cloud
Hybrid Cloud
Connect on-premises systems and cloud under one network and one set of policies.
FAQ
Frequently asked questions
Do you need to visit our office?
Usually once at the start, for the survey. After that most work is remote, and we come on-site for hardware tasks.
What happens when hardware fails?
We diagnose the fault, open the warranty case with the vendor and coordinate or carry out the repair.
Can backups go to your data center?
Yes. Off-site backups to BG‑SOF‑1 are a common addition and help you meet the 3-2-1 rule.
Do you support locations outside Sofia?
Yes. Remote management works from anywhere; on-site visits outside Sofia are arranged in the contract.
Request a quote
Tell us what you need
Share a few details and an engineer will reply within one business day with questions or a proposal.
- No obligation and no sales pressure
- A named engineer, not a call center
- Proposal within a few business days